It’s proven: Excellent customer support brings loyalty to a product.
If you have your own product, you’ll likely need a support ticket system (also known as a help desk system) so that both your customer and you are able to communicate and track a particular issue or request — and have the support item addressed in a professional manner.
With some of these systems, you can also organize frequently-asked-questions about your service or product into a self-serving knowledge base.
The good news is that you need not spend money getting a web-based support ticket system.
Here are just some of the free PHP help desk solutions available:
Note that some of these free solutions come with limitations (e.g. limited number of agents/users, branding display requirement, etc) but for most vendors, I reckon the limitations would not be a problem.
Feel free to share your favorite free PHP help desk software in the comments section below.
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